“When you have to kill a man, it costs nothing to be polite.” -Winston Churchill Most customers who are jerks tend to be drunk, uneducated, ignorant, and intolerant. They’re loudmouthed, insulting, and any self-respecting establishment cuts them off or kicks them out as soon as they cross the line or make people feel unsafe. Then…

“Of all vices, drinking is the most incompatible with greatness.” -Walter Scott The bar industry can take a major toll on your body and mental health. Besides long hours, stress, and incessant conflict, you can pick up patterns and addictions that maximize attrition against a normal, healthy lifestyle.During the better parts of my career I…

Bob was a typical fuck boy manager. He was in his mid-40s, good looking, in shape, and silver-tongue. Bob was affable, approachable, and easygoing. In fact, he was so easygoing he’d let the staff pretty much get away with murder and toss us the manager card when we had to discount anything. But I appreciated…

Amy showed me the screenshots on her phone. I froze for a few seconds and my blood went cold. They were pictures of a word document on the manager’s computer. It was a list of countless things I’d said or done during my time at the restaurant. For the millionth time in my career I…

“Addiction is a disease of the skin, the bar industry is a disease of the heart.” -the Author  There are certain people who shouldn’t work in the hospitality industry. This includes people who can’t multitask, those who are painfully shy, and individuals who are thin-skinned and impatient. But more than anything else you shouldn’t work…